Our commitment to your safety
We fully understand that we now live in a different world and our guests will want to know that we are doing everything we can to keep our establishment safe and hygienic.
We have always considered cleanliness to be the most important part of our success. But during Spring 2020 lockdown we worked with our professional supplier of cleaning products to make sure we had the best tools at our disposal, allowing us to clean our premises and greatly reduce the risk of contracting a virus.
We understand that everyone also has their own subjective opinion about the virus. We have to take the risk very seriously. Accommodation establishments remain a high risk environment simply because we welcome customers from all over the UK and worldwide.
The slightest relaxation of our protocols on your part or our part could lead to the closure of our business, the cancellation of vacation plans for our future guests and of course, our health. This is a scenario that we will do everything we can to avoid.
As a result, we have changed many of our daily practices and services to minimise the risk of contracting and spreading coronavirus. All of these rules will be constantly revised and subject to change, in accordance with government advice and “best practice”. These protocols are in place to protect you, us and other guests.
Check in time is not before 4pm to allow time for intensive cleaning of the rooms. For your safety, we have completely revised our cleaning regime.
Until the end of the crisis period we will ask our guests to respect the social distance between us.
If you have any covid symptoms or have been in contact with anyone who has the virus or symptoms before visiting our premises please contact us directly so that we can modify your reservation. You must then follow the government guidelines for self-isolation
Decorative bed items (bed runners, patterned cushions) will be removed from our beds during the health crisis. Each bed will always offer freshly and hygienically cleaned linen in accordance with industry and government guidelines.
Kitchen equipment, crockery and cutlery provided has been reduced to a minimum to ensure there is time for it all to be washed between stays by different groups.
Check-in and check-out will be done with “social distance” in mind. The payment of your stay will be made remotely in advance of your stay.
Hand cleaning with an appropriate solution when arriving at our establishment is compulsory. A cleaning station will be available before entering the building so that you can use it upon entering and exiting.
If you wish to contact us (e.g. to request additional crockery or cutlery) please text or WhatsApp us on 0044 7734 976 943. We are happy to speak to you whilst maintaining a 2m distance preferable outdoors.
If one of our guests shows non-compliance with our policies and government directives, they will be asked to leave the premises immediately, billing for the stay will remain applicable.
If any guest shows symptoms of a virus which could harm other guests or us, they must inform us immediately so a safe course of action can be agreed.
Until further notice please ensure that your reservation meets current government travel restrictions.
ON DEPARTURE – please open all windows to ensure the property is well ventilated before housekeeping staff go in.
Despite the necessary rules and restrictions we want to assure you that we will continue to offer you our best service and do everything we can to make your stay as pleasant as possible.
Because government travel rules will be constantly revised, we have introduced much more flexible terms for bookings made directly with us. This will allow you to modify your reservation up to 48 hours before the arrival date. Reservations made on other booking platforms will be subject to their general conditions. Please note that our “direct” prices are also cheaper
We thank you for understanding and your cooperation.
Kathy & Mark Domaille
Godshill Park Farm
Isle of Wight